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Unable to apply AP credit invoice to payment

Unable to apply AP credit invoice to payment



Description of Issue

Credit invoice(s) drop from batch when printing checks. 



Context
  • Munis

  • Accounts Payable

  • Purchase Orders

  • Check Processing



Cause
  • Credits need to be applied to matching invoices to the same vendor remit address and payment method

  • Credit PO invoices need to be applied to Debit invoices tied to the same PO

  • Separate Checks box cannot be selected on any invoices

  • Max number of checks combined with invoice sort method for printing checks is grouping Debit invoices with the smallest debit value invoices causing a negative check



Resolution
  1. If the Credit is set to the incorrect vendor remit address and/or payment method:

    1. Update the invoice under Financials > Accounts Payable > Invoice Processing > Modify Invoices to correct the invoice and Output/Post.

  2. If the Credit is tied to a PO and you are attempting to apply to an invoice not tied to a PO or a different PO:

    1. Hold the Credit until an invoice to the same PO is available or Void/Delete the invoice under Financials > Accounts Payable > Invoice Processing > Modify Invoices and create a new Credit invoice no tied to a PO or with the PO intended to be applied to.

  3. If the Separate Checks box is selected on any invoices: 

    1. Update the invoice(s) under Financials > Accounts Payable > Invoice Processing > Modify Invoices to uncheck this box and Output/Post.

  4. If you have a Max Invoice Per Check set in your Accounts Payable Settings > Check Settings Tab or in Print Checks/AP Payment Manager:

    1. It is best to run the Credits in a separate batch with the largest Debit invoices first to have them all apply then proceed with the rest of the batch. 



Additional Information












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