Unable to apply AP credit invoice to payment

Credit invoice(s) drop from batch when printing checks. 

• Munis

• Accounts Payable

• Purchase Orders

• Check Processing

• Credits need to be applied to matching invoices to the same vendor remit address and payment method

• Credit PO invoices need to be applied to Debit invoices tied to the same PO

• Separate Checks box cannot be selected on any invoices

• Max number of checks combined with invoice sort method for printing checks is grouping Debit invoices with the smallest debit value invoices causing a negative check

1. If the Credit is set to the incorrect vendor remit address and/or payment method:

   1. Update the invoice under Financials > Accounts Payable > Invoice Processing > Modify Invoices to correct the invoice and Output/Post.

2. If the Credit is tied to a PO and you are attempting to apply to an invoice not tied to a PO or a different PO:

   1. Hold the Credit until an invoice to the same PO is available or Void/Delete the invoice under Financials > Accounts Payable > Invoice Processing > Modify Invoices and create a new Credit invoice no tied to a PO or with the PO intended to be applied to.

3. If the Separate Checks box is selected on any invoices: 

   1. Update the invoice(s) under Financials > Accounts Payable > Invoice Processing > Modify Invoices to uncheck this box and Output/Post.

4. If you have a Max Invoice Per Check set in your Accounts Payable Settings > Check Settings Tab or in Print Checks/AP Payment Manager:

   1. It is best to run the Credits in a separate batch with the largest Debit invoices first to have them all apply then proceed with the rest of the batch.