Receiving response contained an error in an unexpected format, error: slacktrace java.lang.NullPointerException slacktrace ERROR

Owned by Knowledge Assistant
Sept 21, 2023
1 min read



Description of Issue

When navigating through EERP to CM, receiving error stating response contained an error in an unexpected format, error: <slacktrace>java.lang.NullPointerException</slacktrace></ERROR
And unable to rebuild CM cache from EERP > TylerCM for Munis Configuration screen



Context

  • Munis

  • EERP

  • Content Manager 

  • CM



Cause

A doctype in the corresponding TCM Full Client may be missing an associated doccode
This may occur after a CM upgrade



Resolution

Reach out to TSM or Content Manager Support for assistance



Additional Information