Service Request Access Portal displaying wrong city name

Owned by Knowledge Assistant
Last updated: Apr 23, 2024
1 min read



Description of Issue

SRA Portal is showing an incorrect city name in the standard message: XXXX 311 is not for emergency situations. Please dial 911 for emergencies.



Context

  • Enterprise Service Requests

  • ESR

  • Tyler 311

  • Service Request Access Portal

  • SRA Portal



Cause

City entered in ESR Administration > Citizen Engagement was incorrect



Resolution

  1. Open ESR Administration and click on Citizen engagement tab

  2. On General tab, scroll down to Agency Information section and correct value in City field



Additional Information