API Workflow Step Stuck in Not Started

Owned by Knowledge Assistant
Sept 20, 2023
1 min read



Description of Issue

API workflow completed previous step and should have moved on to next step, but step is in Not started status and no approver from the group can approve



Context

  • EERP

  • Workflow

  • Accounts Payable



Cause

Unsure of root cause of issue, possible exiting out of approval/rejection during process caused workflow to get stuck



Resolution

Contact Accounts Payable support to have the invoice status set to rejected.

Once the invoice is in Rejected status, they can be re-released to restart workflow



Additional Information

Contact Support to script the Invoices to Rejected