Employee Missing From Time and Attendance

Owned by Knowledge Assistant
Sept 19, 2023
1 min read



Description of Issue

When making a change to an employee's profile in Time & Attendance, using Save for Current then Save for Next caused the employee to disappear from Time & Attendance.



Context

  • ExecuTime

  • Time & Attendance

  • Master File Management 



Cause



Resolution

In order to address the employee missing, please reach out to Time & Attendance support so that we can assist you. timeandattendance@tylertech.com



Additional Information

a change to an employee’s profile it will set an end_date on their active pay period and not create a new one. This will cause the employee to disappear from the application even though they are active/terminated, and it will also break the employee import from running. The error message you will see when running the job will look something like this: ERROR EmployeeIntegrator:227 - Problem in execute method. Could not get host records.