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Master Article - Workflow Approvals not updating

Master Article - Workflow Approvals not updating

Owned by Knowledge Assistant
Sept 20, 2023
Description of Issue

When attempting to approve timecards, supervisor enters in initials, selects approve, screen refreshes and the time card remains unapproved or partially approved. 

Context
  • Time & Attendance
  • ExecuTime
  • WorkFlow
  • Time Approvals
  • Employee Time Summary
Cause

Typically caused by an connectivity issue.

Resolution

Workflow approvals not updating - Redo employee approval

Workflow approvals not updating - Invalidate Time Card

Workflow approvals not updating - Delete approver from Workflow step

Workflow Time off Requests not updating - Reset to pending

Additional Information






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