Bill Print customer address incorrect or missing

Owned by Knowledge Assistant
Nov 21, 2022
1 min read



Description of Issue

The customer address showing in a printed or exported bill is missing or shows data from a different customer.



Context

  • Munis 2019.1 and up

  • Property Tax Billing

  • Boat Excise

  • BE

  • Bill Print

  • bebprint (2019.1 and up)

  • Missouri Tax

  • MO Tax

  • Bill Print Export

  • txmobill (2021.5 and up)



Cause

A SQL statement executed by the program is improperly joining records, connecting a given customer record to a separate, often unrelated, customer address.



Resolution

Development is currently researching the issue. There is no workaround at this time.



Additional Information