Single User Not Getting 2FA Email with Code

Owned by Knowledge Assistant
Last updated: Aug 21, 2024
1 min read



Description of Issue

After user successfully authenticates to Okta, the 2FA email with the code is never received.



Context

  • Munis

  • Enterprise ERP

  • TID-W

  • Okta

  • 2FA



Cause

Email account was not setup when user initially attempted to login to Hub, the mail server sends an NDR (Non Delivery Report) and Okta has blocked the email.



Resolution

Please create a case with TSM Saas for further assistance in the Support Portal. 



Additional Information

  • Verify the 2FA emails are not being blocked by a Spam filter or moved to their Junk Mail folder.

  • If the account is new, it will not appear in the Users table in the Hub Database. Account is created following the first successful 2FA login.