Find Unposted Accounts Receivable Adjustments

Owned by Knowledge Assistant
Last updated: Dec 30, 2022
2 min read



Description of Issue

Need to find unposted accounts receivable (AR) adjustments. 



Context

  • Accounts Receivable 

  • Unposted Activity

  • Unposted Batches 

  • Unposted Adjustments

  • General Billing 

  • Property Tax Billing 

  • Community Development and Business License

  • Utility Billing 



Cause

Accounts receivable (AR) adjustments were created but never posted to the general ledger. 



Resolution

  1. To follow the resolution in this article, the user must have menu access to the Adjustment Inquiry program. 

  2. Navigate to the Adjustment Inquiry program either by searching or using the following path: General Revenues > Accounts Receivable > Inquiries and Reports > Adjustment Inquiry 

  3. Click Search. 

  4. Any of the fields (year, category, or activity for example) can be filled out to narrow the results if desired. (Note: Full field descriptions are available by clicking the question mark icon in the upper right hand corner and then selecting Help.) 

  5. Click Batch Status and select the boxes for 10 - In Proof/Initial, 20 - Pending Approval, 30 - Approved. 

  6. Click Accept. 

  7. Any results that return are unposted adjustments. 

  8. The Created By Program field provides information about which program was used to create these adjustments. Use this information to find and post the unposted adjustments appropriately for each program. 



Additional Information

  • To post tax (category 20) activity from Abatement Entry, please follow the steps outlined here: GL Post an Abatement Batch

  • To post tax (category 20-40) activity from Bill Detail Adjustments, please follow the steps outlined here: Find and Post an Unposted Bill Detail Adjustments Batch

  • To post write-offs from Over-Short Adjustment, please follow the steps outlined here: Find and Post Unposted Over-Short Adjustment Batch

  • If further assistance is required, please contact the appropriate support team based on the category of the unposted receipts or adjustments (e.g. Categories 01-02, General Billing, Categories 20-40, Tax, Categories 60-63, Utility Billing, etc.).