Description of Issue

Context

Cause

User does not have an account in Cashiering, there is missing and/or incorrect information such as an email address, or the user account is inactive.

Resolution

Log into Cashiering with an account that has administrator permissions
Navigate to Administration > Users
Locate the desired user and click the Pencil/Edit icon
1. If user does not exist, click the plus icon to add a new user
Enter user information and ensure the email address field matches the one the user is authenticating with
1. Note: Cashiering username needs to match Tyler Identity username
2. If using TID-W, the user login typically is their email address
Ensure Active is toggled on
Click Save
Have the affected end user(s) log into the Cashiering application with the web URL to confirm user access
1. After successfully logged into Cashiering, navigate to Hub
2. In the Tyler Menu, click the ellipses (three vertical dots) in the top right corner
3. Click Refresh

Additional Information

If no administrator has access to Cashiering, please contact Tyler Systems Management support or log a case via the Online Support Client Portal.

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