Transfer of Overpayments batch stuck between creation and posting

Month End Manager reports an unposted Transfer of Overpayments batch exists. The batch can be viewed in Payments Journal but not posted and the receipts can not be completed in the Transfer of Overpayments program or in Receipt Inquiry.

• Munis 2019.1 and up

• Accounts Receivable

• AR

• Transfer of Overpayments

• artrsnfr

• Payments Journal

• arrctpst

The LifeCycleStep of the batch is stuck at a 10 - In Proof/Initial while the transfer receipts within the batch are all set to 30 - Approved. It is not yet clear how this condition occurs.

Please contact the Revenue Support team that corresponds with the category of receipt being transferred. If you have any details about how this batch came to be in this state, please provide it. The support technician will investigate.