Unable to see zero balance items in Cashiering

Unable to see bills that have a zero-dollar balance when searching in Cashiering.

• Tyler Cashiering
• Bills
• Zero balance
• 0 balance

The Allow zero balance items setting is disabled for the specific Payment Type

Administrator permissions are required to access these settings

2021+ Web Based Client

1. Navigate to Administration > Payment Types
2. Locate the desired payment type and click the Pencil/Edit icon
3. Select the Processing tab
4. Toggle Allow zero balance items on
5. Click Save
6. Have the end user log out and back into Cashiering

2019.1/2019.3 Desktop Client

1. In the top ribbon, click Setup
2. Click Payment Types
3. Locate and select the desired payment type
4. On the Processing tab, check off Allow zero balance items
5. Click Save
6. Have the end user restart the Cashiering application

Allow or Exclude Zero Balance Items in Cashiering