Tyler Integration Error Occured java.lang.NullPointerException

Owned by Knowledge Assistant
Last updated: Feb 25, 2022
Description of Issue

We get Error Occured: java.lang.NullPointerException results on the Munis Scheduled Import Subscriptions

Context
  • Executime
  • Munis
  • Organization Import
  • Work Group Import
  • Pay Code Import
  • Employee Import
Cause

Server logging shows signs of WildFly service being unresponsive:

  • 2022-02-25 07:30:08,836 WARN [net.executime.ui.controller.ConcurrentRequestHandler] (default task-32239) Continuing held concurrent request. Queue size: 1, Queue id: yLs9wXr93nFlHF-Fa_jtW9m8jiIsN6B2CiobakSS-/Index.do (637242715), Thread: default task-32243
  • 2022-02-25 07:30:31,458 ERROR [net.executime.ui.controller.ExecuTimeRequestProcessor] (default task-32239) Error Processing Request.: java.lang.NullPointerException
Resolution

Tyler Hosted Executime clients please contact Tyler Seystems Management SaaS or Executime for assistance:

  1. Connect to the Executime Application server
  2. Restart the Executime service: How to restart the ExecuTime Service - OnPrem
  3. Once service is running again login to Executime as admin account
  4. With necessary permission start the Run Full Data Import Actions for each failed Full Run
    1. These are found in System Configuration → Tyler Integration → Actions
    2. Click on the button that resembles the Share symbol and click Only Run Job from the secondary pop up window
  5. Verify status of completed action in Full Run Completed Date Column, a green circle with a check mark symbol indicates success
Additional Information