/
Lockbox program paying older bills versus bill in file

Lockbox program paying older bills versus bill in file





Description of Issue

Payments are being applied to an older bill before paying the bill in the lockbox file



Context
  • Munis

  • All Versions

  • Tax Billing



Cause

There is an AR setting that controls how lockbox payments are processed



Resolution
  1. Navigate to General Revenues or Property Revenues → Accounts Receivable → Setup → Accounts Receivable Settings

  2. Click Cat Specific

  3. Scroll to the appropriate AR category of your payment 

  4. Click Payments

  5. Click Update

  6. Uncheck Apply lockbox payments to the property code

  7. Click Accept



Additional Information

This will fix the issue going forward. You may need to reverse and reapply the payment if you didn't want to pay the older bill.











Related content

Lockbox Program not Paying Existing Bill on Account
Lockbox Program not Paying Existing Bill on Account
More like this
Lockbox payments skipping unpaid due installments
Lockbox payments skipping unpaid due installments
More like this
Change lockbox payments from posting to the oldest bill to the bill in the import file
Change lockbox payments from posting to the oldest bill to the bill in the import file
More like this
Lockbox File Not Applying Payments
Lockbox File Not Applying Payments
More like this
Process Lockbox File Apply by Property Code is not consistently overpaying the same bill
Process Lockbox File Apply by Property Code is not consistently overpaying the same bill
More like this
Payment Not Applying to Oldest Balance Due
Payment Not Applying to Oldest Balance Due
More like this