Resolution

If you have not done the motor vehicle import yet and the new customer record already exists in Munis follow this step:

Navigate to Property Revenues > Accounts Receivable > Setup > Customers
Click Search
Enter customer number in the Customer ID field
Click Accept
Click Other tab
Click Update
In Customer Class choose exempt
Click Accept

If you have already done the motor vehicle import and a new customer was created do the above step as well as the following step:

Navigate to Property Revenues > Property Tax Billing > Northeast > Massachusetts > Motor Vehicle Excise > Billing > Motor Vehicles
Click Search
Enter as much information as you know to locate the record you need to exempt
Click Accept
Click Update
Enter a check mark in the exempt box
Click Accept

Please note that Motor Vehicle records can be updated after the motor vehicle import and prior to running a final commitment list. If the final commitment list has been run, then the Tax Year Setting for the commitment will be at a process status of 3, which prevents further updates to the motor vehicle records. If a final commitment list was run and motor vehicle records need to be updated, please contact support to change the process status of the Tax Year Setting back to a 1.

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