DIA Condition - Accounts Receivable Bill Header Missing Customer

How to correct DIA condition

Bill Header

Missing Customer

Unknown Customer

• Munis
• Data Integrity Assistant
• Accounts Receivable Customers

This scenario may present itself when a Bill Header record cannot locate a Customer ID number in the system. This can be confirmed by opening the Customers program and searching for the CID referenced in the DIA. Users can also confirm this by opening up Bill Inquiry, searching on the Bill referenced in the DIA and the Customer section of the bill will show as UNKNOWN. Although rare, these DIA conditions do come up and are usually resolved by re-adding the Customer into the system. The Customer information can be obtained from internal documentation or using a non-live environment to see if the customer exists there.  

Depending on the scenario, the resolution is usually to re-add the customer with the exact CID referenced in the bill. The Customer information can be obtained from internal documentation or using a non-live environment to see if the customer exists. 

As with most DIA conditions, there are also Auto-Correct, Mass Delete or Mass Update options. A site may choose to use 'Mass Update' to alter the CID in the Bill Header to the customers new CID, if applicable. 

Master Article - Resolving Bill Header Conditions within the Munis Data Integrity Assistant