Transaction needs to be voided or refunded externally

• Unable to close batch
• Getting error message:

Transaction needs to be voided/refunded externally

One or more failed credit card deauthorizations exist for the batch.

Tyler Cashiering

An alert to let you know that you need to go to credit card processor site and void the transaction there as well.

1. Click on Tenders tab
2. Find transaction that was voided (It will be a pink line)
3. Right click
4. Resolve
5. Click Resolve when box pops up