Transaction needs to be voided or refunded externally
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
- Unable to close batch
- Getting error message:
Transaction needs to be voided/refunded externally
One or more failed credit card deauthorizations exist for the batch.
Context
Tyler Cashiering
Cause
An alert to let you know that you need to go to credit card processor site and void the transaction there as well.
Resolution
- Click on Tenders tab
- Find transaction that was voided (It will be a pink line)
- Right click
- Resolve
- Click Resolve when box pops up
Additional Information