Description of Issue

Trying to close batch and receive an error message:

An orphaned credit card transaction exists for card ************xxxx. See processing log ID xxx.

Context

Tyler Cashiering

Resolution

Contact support with the Processing Log ID #

Cause

Cashiering connection to credit card processor crashes during the transaction.

Note: Typically the customers credit card gets charged, but Cashiering doesn't create the transaction. Verify card has been charged and then reenter transaction in Cashiering batch without using Real-Time Authorization.

Additional Information

Browser not supported