CM Batch Scanning - Source drop down menu is empty and seeing message no scan source selected
- Knowledge Assistant
Content Manager was recently upgraded and users have noticed that, after downloading the full client using the Launch [Site Name] - TCM PROD (JLink), when they go to batch scan:
- they notice that under Source there will be nothing to select
- an error at the bottom of the screen reads: no scan source selected
- Message Box: Operation In Progress... Acquiring Images. Please Wait... message when scanning
- CM
- Batch Scanning
- Full Client
- 32-bit
- 64-bit
- Content Manager
- TWAIN driver
The description of the links on the Content Manger launch page periodically get reworded or reorganized.
Where previously the Launch [Site Name] - TCM PROD (JLink) downloaded and installed the 32-bit TCM client, it now downloads and installs the 64-bit client.
If the TWAIN driver installed on the workstation is a 32-bit driver, and the 64-bit Content Manager client is launched and logged into it will cause issues with scanning.
When logging into the Full Client, make sure to chose the 32-bit or 64-bit launch link that matches the TWAIN scanner driver that has been installed on your workstation.
To determine which driver is installed:
- Check the Installation location
- The easiest way to figure out the bitness of your installed TWAIN driver is to locate the .ds file associated with it
- If the .ds file is in the C:\windows\twain_32 folder, it indicates a 32-bit driver
- If the .ds file resides in the C:\windows\twain_64 folder, it signifies a 64-bit driver
- Select the JLink launch link that matches the TWAIN driver that is installed
- If still having issues with scanning try clearing the workstation cache and launch the application again:
How to clear empirecache
Reach out to Support if you continue to have scanning issues within the Content Manager Full Client after following these steps.