Unable to access Content Manager HTML5 viewer: Session Expired

• Error: Session Expired Please Launch Content Manager again to start a new session
• Tyler Content Manager web service call encountered: SOAP Error - In Results - calling TCMShortenerWSProxy.generateViewserURL
• Alert Failed to get resource permissions because an internal error has occurred

• ERP Enterprise
• Munis
• CM
• Content Manager

• Content Manager server has not been rebooted in last 30 days and/or App server and Content Manager server times are not in sync.
• Content Manager full client settings have LDAP and Active Directory sync enabled and cannot communicate with each other.
• TempDb drive is full

• Reboot Content Manager Server.
• Sync times on App Server and Content Manager Server.
• Verify that work station time matches the time on the Content Manage and App servers.

For issues pertaining to LDAP and Active Directory sync:

• Within the TCM full client navigate to Administration>System Setup>Security
• Uncheck the following options:
  • Enable Active Directory
  • Enable LDAP Authentication
  • Require LDAP Account
  • Create Users via LDAP
• Click Apply and then OK

For Issues related to drive space:

• If self-hosted contact site IT
• If Tyler hosted contact TSM

The times for the TCM Server, App Server and work station should all be in sync.