Portal Super User can see cases submitted for any Tyler product
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
We recently noticed that our Super Users in the Online Support Incidents portal can see cases for all Tyler product, can this be adjusted so Super Users only see specific products?
Context
tylertech.com
Client Support
Online Support Incidents
Cause
Portal Super User by design will grant access to all support cases logged by the organization account.
Resolution
There is no way to set Super User level access to only specific Tyler products.
Additional Information
Looking for more information on Online Support Incidents? Check out the Master Article - Online Support Incidents for all related articles!