Inbound IVR down with busy signal

Owned by Knowledge Assistant
Last updated: Jan 18, 2024
1 min read
Description of Issue

Customers are reporting a busy signal when they dial the phone payment number listed on their bill. It rings a few times then immediately goes to a busy signal. 

Inbound IVR is down as of 9 AM PST 01/18/2024.

Context

  • IVR

  • Payments

Cause

We have been informed by our vendor that inbound IVR utilizing Toll Free Numbers is experiencing problems. The majority of calls made to these numbers are resulting in a busy signal. Outbound voice calling appears to be functioning normally at this time.

Resolution

 Per the Notify team the IVR down issue should now be resolved.

Additional Information