General Journal Entry Proof - Approval Status Error

• Approval Status field says Error and journal cannot be released into workflow
• An error occurred in the approval process when approving this journal
  Please contact MUNIS support
• Munis (glcjeent)
  Cannot release journal: An error occurred in the approval process when approving this journal
• Release Failed - Details
  Failed to release Journal
  Release process failed

• General Journal Entry/Proof (GEN, GCR, GNI)
• Workflow (GLJ)
• Approval Status (Error)

Something disrupted normal process of triggering workflow business rule pending actions and left transaction in error status

1. Confirm Enterprise ERP emails typically used in workflow delivery for users are up and running normally
   • How To Send Test Email Through Munis
   • If emails error contact:
     • TSM for on premise sites
     • TSM SAAS for hosted services
2. Contact EERP Financial General Ledger Support to remote to server and script update to flip status "E" to status "H"
3. Release problem journals back into workflow so they can try and trigger correctly and send notification emails to approvers

• This problem can also impacts Budget Transfer and Amendment and Accounting Entries transactions
• Release failed error in General Journal Entry
• Emails from Munis fail following installation of MUN-414049