Payment Entry Change Due on Tender screen

Why is the Change Due amount populating on the Payment Entry Tender Payment screen after entering the Tender information?

• Accounts Receivable

• Payment Entry

Simply put, the Payment Amount entered on the Charge/Installment Distribution screen, was lower than the amount entered on the Tender Payment screen. This will generate cash back for the difference. 

Change due is when someone has paid too much and the cashier must give back the extra money.

If the Change due on the Tender Payment screen is incorrect, consider the following options:

• While entering a payment, before proceeding to the Tender Payment screen, verify that the Payment Amount field contains what you expect to enter as the sum of Tenders, to prevent unintentional change Due.

• On the Tender screen, update the individual Tender Amounts so that the Total Tendered amount equals the initial Payment Amount shown on the previous screen.

• When in doubt, click Cancel to void the payment receipt before completing the payment.

When you first click the Apply Payment button within Payment Entry for a category type bill, a screen will appear allowing you to enter a Payment Amount.

• If your User Preferences has the checkbox Display charge detail distribution when accepting partial or overpayments enabled, you will instead see a busier screen with the Payment Amount as well as other options to allocate the money to bill related activities such as Principal, Interest, Discount, or Penalty.

• The default Payment Amount is the bill's Due Now amount, or Total Due Now amount if multiple bills were selected to be paid. 

• If using the Charge/Installment Distribution screen and altering the Payment Amount and/or the various Principal, Interest, etc. Payment amounts fields, the system will attempt to automatically recalculate amounts for you. This is also where miskeys and mistakes commonly occur, so confirm the correct Payment Amount is entered before proceeding to the Tender Payment screen.

When proceeding to the Tender Payment screen, the Tender Amount field will default to the Payment Amount shown from the previous screen. 

• All entered Tenders for the transaction must sum to the initial Payment Amount. If there are any differences, the Change Due amount on the Tender screen will populate for the difference, allowing Cash back to the payee.