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Cancel PO Line Missing in Purchase Order Change Orders

Cancel PO Line Missing in Purchase Order Change Orders

Description of Issue

When going in to cancel a PO line the option is not available

Context
  • Purchase Order Change Orders

  • User Attributes

Cause
  • User Permissions not set to allow cancelation of PO

  • Purchase Order has a pending change order

Resolution

If the User does not have Close/Cancel Purchase Order data access:

Enterprise ERP>System Administration>Security>User Attributes

  1. Search for affected user

  2. Accept 

  3. Select a Role that gives Purchase Order permissions

  4. Edit Role

  5. Click Purchase Order folder

  6. Under Data access Close/Cancel Posted POs click the folder

  7. Set to Full or Limited (by department)

  8. Accept

Have user refresh EERP and try the process again.

If User has the Close/Cancel Purchase Order data access:

Enterprise ERP>Financials>Purchasing>Purchase Order Processing>Purchase Order Change Orders

  1. Search for Purchase Order

  2. Accept

  3. If change order exists post change order

    1. Search will yield a result out of 2

    2. Change Order is not none

  4. Reattempt the line cancel 

  5. Post the change

If the Issue persists, contact  EERP Purchasing Support

Additional Information

 

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