/
Charge codes missing in Cashiering post upgrade

Charge codes missing in Cashiering post upgrade

Description of Issue

After upgrading Cashiering, there are no charge codes in the description field. 

Context
  • Cashiering

  • Enterprise ERP

  • ERP

  • Charge Codes

Cause

Access password or Endpoint Address is incorrect in Cashiering External System Settings.

Resolution

To correct Access password:

  1. Log into Cashiering with an administrator account

  2. Navigate to Administration External Systems

  3. Click the pencil edit icon for Enterprise ERP/Munis

  4. Enter correct wsuser password

  5. Click Save

To correct Endpoint Address

  1. Log into Cashiering with an administrator account

  2. Navigate to Administration > External Systems > Munis

  3. Click Edit

  4. Verify that the Endpoint Address matches the Munis web service URL

    1. Munis Web Service URL Location

  5. If the endpoint address doesn't match, enter the correct web service URL into this field and click Save

  6. Validate the connection

    1. Navigate to Home

    2. Select yellow plus sign to Create Batch

    3. Select Create

    4. Select General Billing or Miscellaneous from drop-down menu

    5. Select Customer Name

    6. Type *John*

    7. Data should populate, or if no customers are found the search will return NO RESULTS which is a valid test 

Additional Information










Related content

Unable to see Miscellaneous Charge Codes in Cashiering
Unable to see Miscellaneous Charge Codes in Cashiering
More like this
Master Article - Charge Codes Missing in Cashiering
Master Article - Charge Codes Missing in Cashiering
More like this
Misc Items Codes Not Syncing from Munis to Cashiering
Misc Items Codes Not Syncing from Munis to Cashiering
More like this
Error No Charge Code Found when processing Misc Payment
Error No Charge Code Found when processing Misc Payment
More like this
Tyler Cashiering - No misc. charge codes appear
Tyler Cashiering - No misc. charge codes appear
More like this
Cashiering Error Encountered While Performing Search in External System Munis - WS User Authentication Failed
Cashiering Error Encountered While Performing Search in External System Munis - WS User Authentication Failed
More like this