Resolution

To allow miscellaneous receipting via Resident Access, General Billing must first be enabled in Resident Access Administration. Then, verify or create at least one category 2 charge code with Available for Citizen Self Service enabled in Accounts Receivable Charge Codes.

General Revenues > Accounts Receivable > Setup > Resident Access Administration

Click Update
Check the box for Enable General Billing in Resident Access
Click Accept

General Revenues > Accounts Receivable > Setup > Accounts Receivable Charge Codes

Click Search
Search for an active category 2 charge code in the current fiscal year, or click Add to create one
Click Update
Check the box for Available for Citizen Self Service
Click Accept

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