How to retrieve an Exception Log from VSS
- Knowledge Assistant
- Moriah Yorkey
Owned by Knowledge Assistant
Description of Issue
How can you retrieve an Exception Log from VSS?
When errors are encountered within VSS an exception log is needed to diagnose the cause of the issue
Context
Vendor Self ServiceÂ
VSS
Cause
Instructional
Resolution
In order to access the Exception Log in VSS, you will need to be an administrator in VSS
In VSS navigate to Home > Administration > General Administration > Exceptions
Click Download for the file you wish to retrieve
Additional Information
Exception log files are generated for the day and are updated with new information as the day progresses
To quickly identify the cause in the exception please note in the case the user and time that the error occurred
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