How to retrieve an Exception Log from CSS

Owned by Knowledge Assistant
Last updated: Oct 24, 2024 by Moriah Yorkey
1 min read
Description of Issue

  • Support has requested the the exception log be uploaded. Need to know how to retrieve this file from CSS.

  • An error in CSS directs points to an exception log that needs to be reviewed. 

Context

  • Enterprise ERP

  • Customer Self Service

  • CSS

  • Exception Log

Cause

Additional review of the issue will be necessary to advise further.

Resolution

In order to access the Exception Log in CSS, you will need to be an administrator in CSS.

  1. Navigate in CSS to Home > Administration > General Administration > Exceptions

  2. Click Download for the file you wish to retrieve.

Additional Information

If additional assistance is required, please contact Support. 

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