Resetting a Kiteworks Account Password

I need to reset my Kiteworks account.

Client would like to reset their Kiteworks password.

• E-Mail
• SFTP
• Credentials
• Login
• Password
• Access
• Documents

End-user needs to reset their Kiteworks account's password to access securely sent documents.

1. Navigate to Kiteworks at tylersftp.tylertech.com
2. Enter your e-mail address in the Username or e-mail field and click Next
3. Click Forgot password?
   1. Enter your e-mail address
   2. Click Send
4. Check your e-mail's inbox or junk folder for a password reset e-mail
5. Click the Reset password button and follow the steps to set a new password

• If not done so already, please ensure that Kiteworks account has been created, first, by following Creating a Kiteworks Account
• Client accounts that are inactive for 180 days or more will be automatically deleted. You will need to be invited to Kiteworks again to send/receive additional files
• Looking for more information on Kiteworks? Check out the Master Article - Kiteworks for more information