Unable To Process NSF Reversals After MUN Install

Owned by Knowledge Assistant
Last updated: Mar 31, 2023
Description of Issue

Site is attempting to reverse payments using the NSF button in Payment Reversals and is unable to do so due to the following error. An error occurred while processing the NSF. Process Cancelled

Context
  • Payment Reversals
  • NSF
  • UBCIS
Cause

The cause for this is under review but appears to be related to the installation of one of the following MUN/Tyler Deploy Releases

  • MUN-455278 (2019.1.22.0) Tyler Deploy Release:2019.1.22.2610
  • MUN-455279 (2021.3.0.0A) Tyler Deploy Release:2021.3.0.2038
  • MUN-453070 (2021.4.0.0A) Tyler Deploy Release:2021.4.0.1726
  • MUN-455280 (2021.5.0.0A) Tyler Deploy Release:2021.5.0.1259
  • MUN-455282 (2021.6.0.0A) Tyler Deploy Release:2021.6.0.888
  • MUN-455285 (2021.7.0.0A) Tyler Deploy Release:2021.7.0.552
  • MUN-455287 (2021.8.0.0A) Tyler Deploy Release:2021.8.0.196
Resolution

Install one of the following MUN/Tyler Deploy Releases

  • MUN-456778 (2019.1.22.0) Tyler Deploy Release:2019.1.22.2724
  • MUN-457277 (2021.4.0.0A) Tyler Deploy Release:2021.4.0.1843
  • MUN-457278 (2021.5.0.0A) Tyler Deploy Release:2021.5.0.1375
  • MUN-457279 (2021.6.0.0A) Tyler Deploy Release:2021.6.0.1009
  • MUN-457280 (2021.7.0.0A) Tyler Deploy Release:2021.7.0.686
  • MUN-457281 (2021.8.0.0A) Tyler Deploy Release:2021.8.0.326
Additional Information

How to Manually Add NSF Fee to Bill