Error submitting work order in Field Work - Error locking record for update



Description of Issue

Error received when creating work order in Field Work.  Work order is created despite the error but remains in a status of New instead of being submitted:

Save Work Order Failed
Error locking record for update

Error received submitting work order in Field Work:

Submit Work Order
An error occurred while updating the work order.
Error locking record for update.



Context
  • Enterprise Asset Management

  • EAM



Cause

Defect happens when an additional letter or special character is added after the default work order number in Field Work



Resolution

Install MUN-457197 once it's been released

Workaround:  Use the Work Order Management program to submit the work order



Additional Information

If the Work Orders role permission of Auto Submit Work Orders is enabled, then the error will be received upon creation of the work order