Description of Issue

Cloud Admin account needs to be renamed due to creation error or name change.

Context

Cloud Admin
Munis
Enterprise ERP
Duplicate Cloud Admin Account

Cause

Cloud Admin does not allow duplicate accounts with the same FirstName and LastName and does not allow customers to update usernames.

Resolution

Contact Tyler Systems Management Support or submit a case via the Online Support Client Portal for additional assistance and specify the the account and the name change required.

Additional Information

How to manage the User Attributes side of employee Name Changes How to Change User Name in Munis

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