Description of Issue

I need to reset my Kiteworks account.

Client would like to reset their Kiteworks password.

Context

Cause

End-user needs to reset their Kiteworks account's password to access securely sent documents.

Resolution

Navigate to Kiteworks at tylersftp.tylertech.com
Enter your e-mail address in the Username or e-mail field and click Next
Click Forgot password?
1. Enter your e-mail address
2. Click Send
Check your e-mail's inbox or junk folder for a password reset e-mail
Click the Reset password button and follow the steps to set a new password

Additional Information

If not done so already, please ensure that Kiteworks account has been created, first, by following Creating a Kiteworks Account
Client accounts that are inactive for 180 days or more will be automatically deleted. You will need to be invited to Kiteworks again to send/receive additional files
Looking for more information on Kiteworks? Check out the Master Article - Kiteworks for more information

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