Resetting a Kiteworks Account Password

Client would like to reset a Kiteworks password.

• E-Mail
• SFTP
• Credentials
• Login
• Password
• Access
• Documents

End-user needs to reset their Kiteworks account's password to access securely sent documents.

1. On your workstation or mobile device, please navigate to, and open, your e-mail.
2. Click on the secure message that was received.
3. Within the secure message, please click on the Access message button. This will automatically launch Kiteworks.
4. Please type your e-mail address within the Username or e-mail field and click Next.
5. Click on the Forgot password? button.
   1. Please type in the e-mail address associated with your Kiteworks account.
   2. Press the Send button.
6. Please check your e-mail's inbox or junk folder for a password reset e-mail.
7. Click the Reset password button and follow the steps to set a new password.

If not done so already, please ensure that Kiteworks account has been created, first, by following Creating a Kiteworks Account.

Client accounts that are inactive for 180 days or more, will be automatically deleted. Files that have been sent using Kiteworks will be unaffected, however you will need to be invited to Kiteworks again to begin to send/receive additional files.

Looking for more information on Kiteworks? Check out the Master Article - Kiteworks for more information.