Unexpected error after saving in Create Requests



Description of Issue

Unexpected error prevents creating a new service request in Create Requests

System log error: wfnxtpe3 notification wfpennot insert



Context
  • Enterprise Asset Management

  • EAM



Cause
  • Service requests set to auto-convert and to send event notification(s)

  • Event notification fails to send because targeted user(s) has not acknowledged workflow notifications and notification max has been reached



Resolution

Acknowledge all pending notifications for the targeted user(s)



Additional Information