Reset password is not allowed at this time

Owned by Knowledge Assistant
Jul 11, 2024
Description of Issue

A user is unable to reset the Kiteworks account password and gets the following message:

Reset password is not allowed at this time. Please contact support for assistance.

Context
  • Kiteworks
  • SFTP
  • User Access
Cause

The user's Kiteworks account has been marked as Inactive due to inactivity (usually after 180 days).

Resolution

Please reach out to Implementation or TSM SaaS Support to have the Kiteworks account activated.

Additional Information

See also:  Master Article - Kiteworks