Payments Proof or Payments Journal doubling or tripling payments

Owned by Knowledge Assistant
Last updated: Aug 14, 2024
1 min read
Description of Issue

  • The GL Journal totals provided for payment batches by the Payments Proof or Payments Journal reports are double, triple, or just generally higher than they should be. 

  • The GL Allocation for a receipt is incorrect after posting. 

  • Receipts with multiple revenue accounts and multiple tenders are incorrectly posting to the GL. 

Context

  • Accounts Receivable

  • General Billing

  • Payment Entry (arbilinq)

  • Payments Journal (arrctpst)

Cause

Coding changes where made in versions 2024.1+ that resulted in this unintended behavior. 

Resolution

  • Install MUN-490573 via Tyler Deploy for version 2024.1 release 2024.1.0.732

  • Any receipt transactions going forward will allocate correctly and post correctly.

  • For posted transactions/batches having their receipt charge code general ledger line inflated, the recommendation is to create a support case for a support technician to put a remediation plan together.

Additional Information