All Contacts Being Charged as Non-Residents
- Knowledge Assistant
Analytics
All contacts, in the citizen portal or the admin portal, are receiving the Non-Resident rate for all new transactions. After saving a contact with an address that with 100% certainty is within the boundary layer set up in ArcGIS, they are listed as Resident - No. ArcGIS settings have been verified. In Administration > System Setup > System Settings, the residence verification process kicks off after clicking Save, but never moves past contact 0/####.
TPAR
Parks & Rec
Tyler Parks and Recreation
ArcGIS
Residency
Residence Verification
The connected ArcGIS account has run out of funds to process requests.
Verify settings are accurate in Administration > System Setup > System Settings. After clicking Save and noting that the verification process remains at 0, the following error should generate in Administration > System Setup > System Log:
System.Net.WebException: The remote server returned an error: (403) Forbidden. at System.Net.HttpWebRequest.GetResponse() at Tyler.Standard.ParksRecreation.Business.ActivityEngines.ResidentVerifyManager.VerifyResidentByArcGisOnlineService(String completedUri, Boolean isClassResidentVerify, Int32 tenantId) in C:\BuildAgent\work\31d79ef7d4b32b41\Tyler.Standard.ParksRecreation.Business\ActivityEngines\ResidentVerifyManager.cs:line 135 |
Contact ESRI Support to add funds to an ArcGIS developer account.