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Master Article - TouchTime Timeclock Management and Security

Master Article - TouchTime Timeclock Management and Security

Owned by Knowledge Assistant
Jul 16, 2024
Description of Issue

TouchTime Windows and Linux clocks shipped with default password values for accounts

Context
  • ExecuTime
  • Time and Attendance
  • TouchTime 2
  • TouchTime II
  • TouchTime 3
  • TouchTime III
  • TouchTime 7
  • TouchTime VII
  • TouchTime 10
  • Security
  • Clock Default Passwords
Cause

Timeclocks and the management of Timeclocks are the responsibility of the client. The clock represents a standalone operating system and with that operating system come administrative accounts. These accounts are used to manage the system and the software of these devices.  The accounts are configured with default values when shipped from the factory. Tyler recommends following best practice with default passwords and altering these values to suit your entities’ needs.

Resolution

The default accounts are:

  • 'Kiosk' Account (Windows) - Windows administrator used to run services and define permissions for all ancillary devices being used on a Windows based platform
  • 'Root' Account (Linux) - Linux administrator used to run services and define permissions for all ancillary devices being used on a Linux based platform
  • Supervisor Access / Menu (gear icon) - This is an application account and grants access to a UI to control various hardware/peripheral settings
  • VNC Password - grants access to connect to VNC
  • 'Admin' diagnostic web account - Built in diagnostic web site for clock which provides basic clock troubleshooting


Change 'Kiosk' Password - Windows

How to change the Kiosk password on Windows timeclocks

Change 'root' password - Linux

How to change root password on Linux TouchTime clock

Change Supervisor / Menu Password

How to change Password for TouchTime device Systems Management

Change VNC Password - Windows

How to change VNC Password for Windows TouchTime devices

Change VNC Password - Linux

How to change VNC password for Linux Touchtime Clocks

Change 'admin' diagnostic web password

How to change Timeclock Diagnostic Web Page Password

Additional Information

Tyler also recommends to securely store and/or archive these credentials.  Loss of this information will render the device inaccessible and require the device to be sent back for factory reimaging.