User with proper GL Data Access cannot search accounts in Account Inquiry

• When searching for an account(s) in Account Inquiry, no accounts show up. 
• Error message shows: No data available.  The "Search" option was not used or it returned no results.

• Account Inquiry
• glactinq

User's Active Set Order contains a duplicate or does not have 3 unique segments selected.

Change must be made through the impacted user's account.

To update a user's Active Set Order:

Enterprise ERP > Financials > General Ledger > Inquires and Reports > Account Inquiry

1. Click Seg Find
2. Click Sort by Segment
3. In the Active Set Order Definition screen, make sure three unique segments are selected
4. Click Accept 
5. Click Back 
6. Click Search and Accept to pull up all accounts
7. If Accounts are still not populating, please contact EERP Financials General Ledger Software Support

• Unable to save active set order in Account Inquiry - 2019.1.16
• No search results in Account Inquiry for all searches- user has GL data access