Vendor check does not include refunded deduction

Description of Issue

A Deduction Refund was processed within a payroll where other payments for the same vendor are being processed. The refund is reflected on the proof, but is not reducing the total of the check being issued to the vendor.

Context
  • Enterprise ERP Payroll

  • Payroll Start and Status

  • Earnings and Deductions Proof

  • Vendor Processing

  • Payroll Detail History

Cause

The Deduction Refund was for a deduction withheld a significant time ago, and the original vendor account information on the deduction cannot be found. As a result, the system cannot account for the refund on the check being issued to the vendor. 

Resolution

To review original information:

  1. Navigate to Payroll>Employee History>Payroll Detail History. 

  2. Search for Employee, Deduction Code and Warrant in which the deduction payment being refunded was originally withheld.

  3. Click Accept. 

  4. Review Expense and Withholding Org/Obj/Proj.

    1. If it shows Expense Account Not Found or Withholding Account Not Found, refunded deduction amount can't be included in the Vendor check.

Additional Information