General Billing Invoices Using Cash Account from AR Code and not Charge Code

• General Billing Invoices are not using the correct Cash Account.
• GB Invoice Proof Header pulls the Cash Account from AR Code instead of the Charge Code.

• Accounts Receivable
• General Billing
• Invoice Entry and Proof (gbinvent)
• Accounts Receivable Charge Codes (archgmnt)
• Accounts Receivable Codes (arcodemt)

The Cash Account on the AR Code used to be widely used, in versions above 11.3, the Cash Account on the Charge Code is now used instead. 

Development is currently researching this issue.

There are two viable workarounds to use:

1. Grant the users doing the Invoicing the ability to modify the Cash Account on the Invoice Proof Header. Their General Billing permission Access invoice GL accounts will need to be set to Allow.
   1. This provides the opportunity to change the Cash Account on the Proof Header in Invoice Entry and proof at any point prior to posting.
   2. Instructions for setting this permission can be found here: Cannot Access Detail GL Accounts in General Billing Invoice Entry and Proof
2. Perform the Update Bill Accounts function on the relevant Charge Code after posting but prior to taking payment against the invoice. 
   
   1. This solution will be much more time consuming and should only be used if users cannot be granted the above permission. 
   2. Instruction for running the Update Bill Accounts function can be found here: How to Update Bill Accounts in the AR Charge Code Program

If additional assistance is required, please contact General Billing Support.