Resolution

Please go to: Financials > General Ledger Menu > Set up chart of accounts > Account Master

Click on Search
Type in the Org, Obj, Project number or the long account string
Click Accept

Does the account pull up?

If not, then the user is trying to use an account that does not exist. An account with the associated Org, Obj, Project or full account string would need to be created.

If one does, then the issue is the program where the transaction is being created not reading the account correctly or possibly something was entered differently in Account Master then where the transaction is being entered.

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