Citizens are unable to see citizen comments put on service requests

Owned by Knowledge Assistant
Last updated: Jul 07, 2023
1 min read



Description of Issue

Citizens are unable to see citizen comments on service requests in the Portico Portal



Context

  • Enterprise Service Requests

  • ESR

  • Portico Portal



Cause

Show comments in My311 setting is not enabled



Resolution

In Tyler 311 Administration (Administration > Citizen Engagement > General) enable the Show comments in My311 setting



Additional Information