Citizens are unable to see citizen comments put on service requests
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
Citizens are unable to see citizen comments on service requests in the Portico Portal
Context
Enterprise Service Requests
ESR
Portico Portal
Cause
Show comments in My311 setting is not enabled
Resolution
In Tyler 311 Administration (Administration > Citizen Engagement > General) enable the Show comments in My311 setting
Additional Information