Applying payments to Multiple Lines on a GB Invoice

• Would like to apply payments to specific lines on a GB invoice with multiple lines.

• User cannot see bill lines in Payment Entry and there is no option to select the line that the payment needs to be applied to. 

• General Billing 

• Payment Entry (arbilinq)

• Accounts Receivables User Preferences 

Display charge detail distribution when accepting partial or overpayments was not selected in the user's Accounts Receivable User Preferences.

1. Start by either adding a new batch or resuming an existing batch in Payment Entry: 

   1. Add a Payment Entry batch

   2. Resume a Payment Entry batch

2. Within the newly added or the resumed batch, click Preferences in the top ribbon. 

3. Click Update. 

4. Check the box to Display charge detail distribution when accepting partial or overpayments. 

5. Click Accept. 

6. Click Back. 

7. Search for and find the bill that the payment needs to be applied to using any of the search options. 

8. Click Apply Payment. 

9. The Detail Distribution window will open allowing the entry of the total Payment Amount and Payment, Discount, and Waive allocations for each line on the bill. 

   1. The View can be switched from Lines to Installments if desired and then the payment can be allocated by installment instead. 

10. When the payment's allocation is correct, press ENTER or click Accept. 

11. Complete the Tender Payment window and click Complete Transaction to finish the transaction and finalize payment. 

Accounts Receivable User Preferences can also be maintained for other users by a user with access to the Accounts Receivable User Preferences program by following these steps: 

1. Navigate to General Revenues > Accounts Receivable > Setup > Accounts Receivable User Preferences 

2. Click Search and enter the users credentials.

3. Click Accept then Update.

4. Under General Options TAB in Preferences Select the Box Display charge detail distribution when accepting partial or overpayments.

5. Click Accept.

6. Click Close.

• Accounts Receivable User Preferences are user specific and not global settings. 

• Additional resources for working in Payment Entry can be found here: Master Article - Payment Entry