Hub Approvals - Workflow error message - User is not set to use Tyler Hub or Workflow Assistant to receive pending actions
Description of Issue
User selects Hub Approvals tile and encounters message:
Workflow Message
[Wfusrxml] The user XXXX - XXXX XXXX is not set to use Tyler Hub or Workflow Assistant to receive pending actions. Contact your workflow administrator.
Context
- Tyler Hub
- Workflow Approvals
Cause
User has workflow delivery method set to Email.
Resolution
- Navigate to the program User Attributes.
- Menu > System Administration > Security > User Attributes
- Menu > System Administration > Security > User Attributes
- Click Search by User ID field.
- Select Update.
- Select Workflow Delivery field drop down and select Tyler Hub, Workflow Assistant or All.
- If selecting Workflow Assistant or All, you must create a 6-character password. The password is only used in Workflow Assistant. Â
- Select Accept.
Additional Information
Please review the Master Article - Tyler Hub for all related topics.
If Workflow Assistant or All is chosen for Workflow Delivery then a password must be entered