Converting Service Request to Work Order does not carry attachment over

Owned by Knowledge Assistant
Last updated: May 08, 2024
1 min read



Description of Issue

Converting a service request to a work order does not retain/carry over the TCM attachment to the work order



Context

  • Enterprise Asset Management

  • EAM

  • Tyler Content Manager 

  • TCM



Cause

Defect



Resolution

Install the appropriate work ticket for your version:

  • 2021.8.0.1655 - MUN-483966

  • 2021.9.0.1542 - MUN-483967

  • 2021.10.0.1325 - MUN-483968

  • 2021.11.0.1099 - MUN-483969

  • 2021.12.0.632 - MUN-483971

  • 2024.1.0.225 - MUN-483973

Workaround: Attach directly to work order in Field Work or Work Order Management



Additional Information