Unable to access Login Configuration screen within Time and Attendance



Description of Issue

Error received in the application is: Error Processing request - Detected a Non-hex character at 1 or 2 position.



Context
  • Time and Attendance

  • ExecuTime

  • Login Configuration screen

  • Tyler Systems Management Time & Attendance (TSMTA)



Cause

Is a parsing issue on the 'Time & Attendance TID Secret' and 'Time & Attendance TID Backend Secret' fields.



Resolution

Create a case with TSMTA and reference this article.



Additional Information