Link in email notification produces an error on new requests

Owned by Knowledge Assistant
Last updated: Oct 17, 2023
1 min read



Description of Issue

 Link in email notification produces an error 404- File or directory not found on new requests 



Context

  • Enterprise Service Requests 

  • ESR 

  • My Civic 



Cause

Non-Production My Civic app was being used 



Resolution

Contact Enterprise ERP Assets and Civic Support to have the Non-Production environment removed from the My Civic 311 App 



Additional Information